SAP Business One Issues Blog – July 2020

Below, we detail some of the issues we have been dealing with over the last few weeks. If you would like to talk to us about SAP Business One, please call us on 01905 758 900 or email us via hello@integratech.co.uk

SAP crashes when switching companies (2928468)

A number of customers reported an issue whereby SAP would crash when they attempted to switch companies; and they had to fully close the application and open a new session every time this happened.

We raised the issue with SAP and Craig Doswell from our team ran through many remote sessions with SAP showing them the issue.

We are pleased to say that SAP has now released a patch, which corrects this issue. (You can read further details about the issue itself as per SAP Note: 2928468. – PDF opens in new window.)

The patched software that rectifies this issue can be found from version 9.3 PL14 onwards, which we will be looking to upgrade all those affected customers to.

SAP Business One Mobile Application – Decimal place issue

A customer raised a case whereby the SAP Business One mobile App was not showing the same amount of decimal places as the SAP Client. The SAP Client is set to 4 decimal places for prices, whereas the Mobile App is only set to 2, and cannot be adjusted.

We raised the issue with SAP and they responded with the following:

“This issue is already documented in SAP Note 1955042. However, the correction of system behaviour is not feasible in the currently support versions of SAP Business One. The error has been recorded and is a candidate to be fixed in a future version.”

As this issue was first raised in 2016, we are surprised it hasn’t been addressed yet, but we are hopeful that it will be in an upcoming release.

The good news is that we have been able to use Enterpryze to circumvent this issue for some of our customers. Get in touch if you would like more information. Call us on 01905 758900 or email us via hello@integratech.co.uk.

SQL Server Login failed for HANA_SERVER_USER (2850493)

In spite of the fact that our users are using SAP Business One on MS SQL Server, some of them reported errors that, when we examined the MS SQL Server logs and Windows Event Viewer, it showed as: Login failed for user ‘HANA_SERVER_USER’. The reason was detailed as Could not find a login matching the name provided. This appears to be an issue affecting those customers running version 9.3 PL11 onwards. (You can read further details about the issue itself as per SAP Note: 2850493. – PDF opens in new window.)

At time of writing SAP has yet to issue a fix for this issue however, we are monitoring the situation with them and will advise a fix date as soon as we have one.

To learn more about the benefits that SAP Business One can bring to your business, check out the pages on our website here: SAP Business One. Alternatively, please call us on 01905 758 900, or email us via hello@integratech.co.uk.