Maintenance Visits – Version 1
We want to inform you of the benefits that adding maintenance visits to your IT support contract can bring to your business. Please have a read through and then contact us if you have any questions.
WHAT ARE MAINTENANCE VISITS?
Maintenance visits are time set-aside for our engineers to visit your site and perform ‘maintenance’ tasks upon your physical and virtual servers as well as your network.
WHAT DO MAINTENANCE VISITS INCLUDE?
Our visits can cover many areas, depending on what you select, including:
- Physical check of server(s), including check for warning lights.
- Removal of dust collection around intake fans.
- Disk space report on all physical and virtual servers.
- Disk health checks.
- Event viewer checks - errors reporting.
- Windows Updates checks (ensure servers and workstations are up to date and receiving Windows Updates)
- Microsoft Active Directory (AD) processes checks.
We check to ensure the backup process is competing successfully, without issue and in a timely manner. Checks are made to ensure the backup capacity is within tolerance and any issues are reported. We will also restore a file to assure you that the backup system is working as expected.
We check to see that your existing AV product is running correctly and is suitably protecting your network. We ensure the File Server Resource Manager (FSRM) service is running. (We have created a solution using FSRM to automatically lock out a user account when ransomware activities are detected.) We also apply firmware updates to your servers and firewalls etc. ensuring they are protected against emerging issues.
Device Configuration Backup:
We check the date of last backup for switches and routers etc.
AD Users and Computers:
We check the user list to see if any users need removing or disabling. We record the date of the last admin password change and if the password hasn’t been changed for more than 6 months, we will advise you that it requires updating.
We will check the condition of the Comms Cabinet, including checking switches for fan noise and dust collection. We check the cabling is colour coded and tidy. We will ensure the cab door is closed and that the cab is easily accessible.
We check that the site documentation is up-to-date.
Should we complete all of the site checks, we will look to see if you have any outstanding support calls as well as any proactive alerts, and work on those in the remaining time we have onsite.
HOW OFTEN SHOULD WE HAVE THEM?
This really does depend on what you are looking to get out of them. We have some businesses that are perfectly happy with having quarterly visits, whereas others feel far more comfortable seeing us monthly. The absolute minimum we would suggest would be half-yearly visits. That way we can ensure we are tackling at least some of the issues that are likely to have arisen between visits.
DO YOU OFFER A REMOTE MAINTENANCE OPTION?
Yes. We can perform a number of the steps above without having to visit your site. If this is something you would be interested in, please contact us using the details below for further information.
WHAT’S THE NEXT STEP?
If you would like to add maintenance visits to your IT support contract, or if you would like to talk to one of the team to learn a little more, then please call us on 01905 758900 or email us via email@example.com and one of us will be happy to help.