ReActiv IT Support: Entry Level Support, Pro-level features
Our ReActiv support service provides helpdesk and remote access support backed up by a guaranteed service level agreement.
Built on the strength of our suite of tools and our renowned customer service, we respond rapidly to changes in the health of your network and applications, and to your requests for assistance. Efficient troubleshooting means that we get you up and running faster than ever.
Our Enterprise-class IT support and monitoring capabilities empower us to dramatically reduce the time it takes to diagnose and resolve network problems or failures. Allowing your employees to get on with their day and saving your business from the costs associated with downtime.
Want to talk through your requirements with one of our friendly team? Please call us on 01905 758900, email us via email@example.com, or, arrange a suitable time for us to call you, by filling out this form.
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Why our ReActiv IT Support service?
Protects your IT investment – with our ongoing professional maintenance, your most critical network devices will maintain their stability and reliability.
Reduces business impact from IT failures – combining preventative maintenance and remote support means your network behaves in a stable and reliable manner.
A single monthly cost for superior network care – receive guaranteed predictability of your IT support costs and avoid high emergency fees.
Server Configuration Management – provides the utmost in security and productivity by designing, deploying and enforcing standardised server configurations.
Network Health and Continuity Assessment – our assessment determines the overall effectiveness and stability of your network as well as identifying backup procedures and disaster recovery routines.
Initial Security Assessment – we determine if any security issues currently exist within your network. We then formulate a plan to remedy any issues, and stabilise your environment.
Priority Response – under this support solution you are entitled to faster response benchmarks and any issues you may be experiencing will be escalated ahead of non-priority clients.
Telephone Helpdesk Support – during office hours to assist your employees with any technology problems or questions they may have, and to remotely resolve PC performance issues.