IT for growing business™
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ReActiv IT Support

ReActiv IT Support: Entry Level Support, Pro Level Features

Reactive IT SupportLike all businesses, you depend on your computer network. Have you ever needed to send an important email or access vital information, but the system or data was inaccessible? With the usual support scenario, you would call for help and wait for a technician to be available or be dispatched to troubleshoot the problem.  ReActiv Support is different.

Built on the strength of our suite of tools and our renowned customer service, we respond rapidly to changes in the health of your network and applications, and to your requests for help. Efficient troubleshooting means that we get you up-and-running faster than ever. Our enterprise-class IT support and monitoring capabilities empower us to dramatically reduce the time it takes to diagnose and resolve network problems or failures. This translates into increased employee productivity and cost savings for you.

ReActiv IT Support: Advantages

Reactiv IT SupportProtection of your IT investment: With ongoing professional maintenance, your most critical network devices will maintain their stability and reliability.

Reduced business impact from IT failures: Combining preventative maintenance and remote support means failures have less impact on your business. Your network behaves in a stable and reliable manner.

A single monthly price for superior network care: No more guessing what IT support will cost. Receive guaranteed predictability of your IT support costs and avoid high emergency fees.

ReActiv IT Support: Features

Server Configuration Management provides the utmost in security and productivity by designing, deploying and enforcing standardised server configurations.

Network health and continuity assessment determines the overall effectiveness and stability of your network. Identification of Backup Procedures and disaster recovery routines to enable you to determine the correct strategy to secure your data and deliver business continuity should the unthinkable actually happen.

Initial security assessment determines if any security issues exist within your network. We then formulate a plan to remedy those issues and stabilise your environment.

Priority response is given to you. Under this support solution you are entitled to faster response benchmarks and your issues are escalated ahead of non-priority clients.

Telephone helpdesk support assists your employees with any technology problems or questions that they have and remotely resolves PC performance issues they may be experiencing.

What’s next?

Talk to one of our team today about your current IT situation. Call us on 01905 758900, email us via, or click here to arrange a convenient time for us to call you.


Our other support packages


ProActiv IT Support Logo
Our ProActive support service combines regular preventative maintenance with comprehensive real-time monitoring of critical network and desktop devices to ensure their reliability and stability.


Managed IT Support Logo
Our Managed support service offers total IT support and management at a fixed monthly cost.


Partner IT Support Logo
Our Partner support service allows us to work seamlessly with your current IT personnel to offer second level helpdesk and first line absence cover.


pay-as-you-go IT Support Logo
Our Pay-as-you-go support service allows you to pay for support as and when you need it. There are no monthly fees or call out charges and it is billable by the hour onsite, or in 15-minute blocks for remote support.

What areas do we cover?

Why Choose Us?

  • We put our customers first
  • We speak plain English
  • Affordable IT support services
  • SAP Business One ERP Specialists
  • Microsoft Cloud Services Specialists


1 Shire Business Park,
Wainwright Road,

Tel: 01905 758900
Fax: 01905 758901
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