Partner IT Support: Seamless Support for your own IT team
Our Partner IT support solution works seamlessly with your own in house team to offer second level helpdesk and first-line absence cover, via telephone and remote access.
Utilising this service frees up your own personnel so that they can focus on local development and strategy – safe in the knowledge that your critical business systems are being supported effectively.
We work alongside busy IT departments to remove the day-to-day, labour intensive time consuming tasks such as backup, antivirus and server performance monitoring – alerting your team to any potential systems failures or risks.
This fully tailored facility provides bespoke services to complement your own business – with packages available to suit everything from occasional to high-end support requirements.
If you would like to talk through your requirements with one of our friendly team, please call us on 01905 758900, email us via firstname.lastname@example.org, or, arrange a suitable time for us to call you, by filling out this form.
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Why our Partner IT Support service?
Increases productivity of your internal IT team – with our expert support at hand, your internal team can focus on core tasks without having to constantly deal with uncontrollable network issues.
Reduces business impact from IT failures – by partnering with us and outsourcing a percentage of your IT requirements, you will effectively have two teams actively working together to ensure your network is running at optimum performance.
Reduced overall IT costs – for one low cost monthly fee you can be safe in the knowledge that you won’t have to pay for costly emergency support
Server Performance Monitoring – ensuring your network will always be running at optimum performance and any issues will be rectified as a matter of urgency.
Essential Backup Monitoring – we monitor that your onsite backups are running as scheduled and are free from errors, protecting your business from data loss or corruption.
Telephone and Remote Support – we provide second line, overflow and holiday/sickness cover to your existing IT team, as and when required.
*Optional tailored support and training is available to larger businesses looking for a more extensive support solution.