Partner IT Support
Seamless support for your own IT team
Our Partner IT support solution works seamlessly with your own in house team to offer second-level helpdesk and first-line absence cover, via telephone and remote access.
Utilising our Partner support service frees up your own personnel so that they can focus on local development and strategy – safe in the knowledge that your critical business systems are being supported effectively.
We work alongside busy IT departments to remove the day-to-day, labour intensive time-consuming tasks such as backup, antivirus and server performance monitoring – alerting your team to any potential systems failures or risks.
This fully tailored facility provides bespoke services to compliment your own business – with packages available to suit everything from occasional to –high-end support requirements.
If you would like to discuss the IT support needs of your business, please call us on 01905 758900, email us via firstname.lastname@example.org, or, arrange a suitable time for us to call you, by filling out this form.
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WHY OUR PARTNER IT SUPPORT SERVICE?
Increases Productivity of your Internal IT Team – With our expert support at hand, your internal team can focus on core tasks without having to constantly deal with uncontrollable network issues
Reduces Business Impact From IT Failures – By partnering with us and outsourcing a percentage of your IT requirements, you will effectively have two teams actively working together to ensure your network is running at optimum performance
Reduces Overall IT Costs – For one low cost monthly fee you can be safe in the knowledge that you won’t have to pay for costly emergency support
Server Performance Monitoring – Ensuring your network will always be running at optimum performance and any issues will be rectified as a matter of urgency
Essential Backup Monitoring – We monitor that your onsite backups are running as scheduled and are free from errors, protecting your business from data loss or corruption
Telephone and Remote Support – We provide second line, overflow and holiday/sickness cover to your existing IT team, as and when required. Optional tailored support and training is available to larger businesses looking for a more extensive support solution