IT for growing business™
Call Us On: 01905 758900

IT Support

IT Support Header

Flexible Solutions for Small and Medium-sized Businesses

IT is probably one of the most important things you have to deal with in the day-to-day running of your business, so ensuring your IT systems are functioning predictably optimally, securely and, most of all, reliably is crucial.

At Integratech we fully understand this importance and recognise that your business has a unique requirement. This is why we have developed flexible IT support packages that can be customised to the individual needs of your own particular situation.

Want to talk through your requirements with one of our friendly team? Please call us on 01905 758900, email us via hello@integratech.co.uk, or, arrange a suitable time for us to call you, by filling out this form.

The flexibility of our approach allows us to work with all types of organisations – from those that have no formal in-house IT skills, right through to seamlessly complementing those that have their own onsite support. Whatever the criteria, it is all about a true partnership approach to delivering the best IT services to meet the needs of your business.

Partners not just suppliers

Crucial to this IT partnership is taking the time to understand your organisation and its individual requirements. Then, based on our agreed findings, we will offer you the correct support package to meet your needs. Whatever the solution, you will be safe in the knowledge that it has been based on in-depth, accurate information about your system.

We have developed IT support packages that include some of the most critical elements that a business is likely to want covered. But all of these are highly customisable. To understand a little about what each one includes, please see below. For more in-depth information click through the links. Alternatively if you would like to speak to one of our team, call us on 01905 758900, email us via hello@integratech.co.uk or, arrange a suitable time for us to call you, by filling out this form.

 

ReActiv IT Support Logo
ReActiv
Our ReActive support service provides helpdesk and remote access support backed up with a guaranteed service level agreement.

 

ProActiv IT Support Logo
ProActiv
Our ProActive support service combines regular preventative maintenance with comprehensive real-time monitoring of critical network and desktop devices to ensure their reliability and stability.

 

Managed IT Support Logo
Managed
Our Managed support service offers total IT support and management at a fixed monthly cost.

 

Partner IT Support Logo
Partner
Our Partner support service allows us to work seamlessly with your current IT personnel to offer second level helpdesk and first line absence cover.

 

pay-as-you-go IT Support Logo
Pay-as-you-go
Our Pay-as-you-go support service allows you to pay for support as and when you need it. There are no monthly fees or call out charges and it is billable by the hour onsite, or in 15-minute blocks for remote support.

 

What’s next?

Talk to one of our team today about your current IT situation. Call us on 01905 758900, email us via hello@integratech.co.uk, or fill out this form to arrange a convenient time for us to call you.

What’s included in our support packages?

Included Option Not Included

ReActiv ProActiv Managed Partner PayG
Helpdesk Support
Remote Access support
Guaranteed SLAs*
Server Monitoring
Backup Monitoring
Antivirus Monitoring
Network Control Monitoring
Server Status Reporting*
Server Preventative Maintenance
Patch Management
Exchange DB Management
SQL DB Management
Moves and Changes
Desktop Monitoring*
Desktop Reporting
Desktop Control
Printer Monitoring*
Onsite Support
Disaster Recovery
Email Security
Offsite (Remote) Backup
Virus Removal+

*See Service and Support Manifest for detailed explanations     +Fair usage policy applies.

What areas do we cover?

We offer IT support, IT services and our software solutions in and around West Midlands, Worcestershire, Birmingham, Hereford & Herefordshire, Warwickshire, Coventry, Telford, Shrewsbury & Shropshire, Staffordshire, Cheltenham & Gloucestershire, Oxfordshire, Swindon & Wiltshire, East Midlands, Bristol, Somerset, Cardiff and South Wales.

Why Choose Us?

  • We put our customers first
  • We speak plain English
  • Affordable IT support services
  • SAP Business One ERP Specialists
  • Cloud Disaster Recovery Specialists

Address:

1 Shire Business Park,
Wainwright Road,
Worcester,
WR4 9FA

Tel: 01905 758900
Fax: 01905 758901

Remote Support Logins

Remote IT Support  
Remote SAP Support  
Remote MAC Support