Flexible IT solutions for business
At Integratech, we fully understand the importance that IT plays in your business and we recognise that you have a unique requirement. This is why we have developed flexible IT support packages that are customisable to the individual needs of your business.
Our IT support packages include some of the most critical elements that a business is likely to want covered. To understand a little about what each one includes, please see below. Alternatively, speak to one of our team by calling us on 01905 758900, emailing us via hello@integratech.co.uk or, arrange a suitable time for us to call you, by filling out this form.
Our ReActiv support service provides helpdesk and remote access or onsite support backed up with a guaranteed service level agreement. It is most suited to those businesses that require a basic level of support.
Our ProActiv support service consists of comprehensive real-time monitoring of critical network and desktop devices. It is most suited to businesses that are looking to ensure the reliability and stability of their IT assets.
Our Managed support service offers total IT support and management at a fixed monthly cost. It is best suited to those businesses that are looking to remove the hassles associated with IT, but demand the utmost in network reliability and quality of service.
Our Partner support service allows us to work seamlessly with your own IT personnel in order to offer second-level helpdesk and first-line absence cover. It is most suited to businesses that already have their own IT team in place, but want them to be able to concentrate on local development and strategy safe in the knowledge that their critical business systems are being supported effectively.
Our ‘payg’ support service allows you to pay for support as and when you need it. There are no monthly fees or call-out charges and it is billable by the hour for onsite support, or in 15-minute increments for remote support. It is best suited to those businesses that are looking for occasional IT support without being tied down to an annual contract.
OUR IT SUPPORT PACKAGES AT A GLANCE:
● Included ● Option ● Not Included
| ReActiv | ProActiv | Managed | Partner | payg | |
| Helpdesk Support | ● | ● | ● | ● | ● |
| Remote Access support | ● | ● | ● | ● | ● |
| Guaranteed SLAs* | ● | ● | ● | ● | ● |
| Server Monitoring | ● | ● | ● | ● | ● |
| Backup Monitoring | ● | ● | ● | ● | ● |
| Antivirus Monitoring | ● | ● | ● | ● | ● |
| Network Control Monitoring | ● | ● | ● | ● | ● |
| Server Status Reporting* | ● | ● | ● | ● | ● |
| Server Preventative Maintenance | ● | ● | ● | ● | ● |
| Patch Management | ● | ● | ● | ● | ● |
| Exchange DB Management | ● | ● | ● | ● | ● |
| SQL DB Management | ● | ● | ● | ● | ● |
| Moves and Changes | ● | ● | ● | ● | ● |
| Desktop Monitoring* | ● | ● | ● | ● | ● |
| Desktop Reporting | ● | ● | ● | ● | ● |
| Desktop Control | ● | ● | ● | ● | ● |
| Printer Monitoring* | ● | ● | ● | ● | ● |
| Onsite Support | ● | ● | ● | ● | ● |
| Disaster Recovery | ● | ● | ● | ● | ● |
| Email Security | ● | ● | ● | ● | ● |
| Offsite (Remote) Backup | ● | ● | ● | ● | ● |
| Virus Removal+ | ● | ● | ● | ● | ● |
*See Service and Support Manifest for detailed explanations +Fair usage policy applies.
WHY INTEGRATECH?
The flexibility of our approach allows us to work with all types of organisations – from those that have no formal in-house IT skills, right through to seamlessly complementing those that have their own onsite support. Whatever the criteria, it is all about forming a true partnership in order to deliver the best IT services to meet the needs of your business.
PARTNERS NOT JUST SUPPLIERS
Crucial to our partnership is taking the time to understand your business and its individual requirements. Then, based on our agreed findings, we will offer you a support package to meet your needs. Whatever the solution, you will be safe in the knowledge that is has been based on in-depth, accurate information about your system.
WHAT’S NEXT?
To talk to us about your current IT set-up, please call us on 01905 758900, email us via hello@integratech.co.uk, or fill out this form to arrange a convenient time for us to call you.
