IT Support Header

Flexible IT solutions for business

IT is probably one of the most important things you have to deal with in the day-to-day running of your business. Ensuring your IT systems are functioning predictably optimally, securely and, most of all, reliably is crucial.

At Integratech we fully understand this importance and recognise that your business has a unique requirement. This is why we have developed flexible IT support packages that can be customised to the individual needs of your own particular situation.

If you would like to talk through your requirements with one of our friendly team, please call us on 01905 758900, email us via hello@integratech.co.uk, or, arrange a suitable time for us to call you, by filling out this form.

The flexibility of our approach allows us to work with all types of organisations – from those that have no formal in-house IT skills, right through to seamlessly complementing those that have their own onsite support. Whatever the criteria, it is all about forming a true partnership in order to deliver the best IT services to meet the needs of your business.

Partners not just suppliers

Crucial to this IT partnership is taking the time to understand your organisation and its individual requirements. Then, based on our agreed findings, we will offer you the correct support package to meet your needs. Whatever the solution, you will be safe in the knowledge that it has been based on in-depth, accurate information about your system.

We have developed IT support packages that include some of the most critical elements that a business is likely to want covered. However, all of these are highly customisable. To understand a little about what each one includes, please see below. (For more in-depth information, click through the links.) Alternatively, speak to one of our team by calling us on 01905 758900, email us via hello@integratech.co.uk or, arrange a suitable time for us to call you, by filling out this form.

 

ReActiv IT Support Logo
ReActiv
Our ReActive support service provides helpdesk and remote access support backed up with a guaranteed service level agreement.

 

ProActiv IT Support Logo
ProActiv
Our ProActive support service combines regular preventative maintenance with comprehensive real-time monitoring of critical network and desktop devices to ensure their reliability and stability.

 

Managed IT Support Logo
Managed
Our Managed support service offers total IT support and management at a fixed monthly cost.

 

Partner IT Support Logo
Partner
Our Partner support service allows us to work seamlessly with your current IT personnel to offer second level helpdesk and first line absence cover.

 

pay-as-you-go IT Support Logo
Pay-as-you-go
Our Pay-as-you-go support service allows you to pay for support as and when you need it. There are no monthly fees or call out charges and it is billable by the hour onsite, or in 15-minute blocks for remote support.

 

What’s next?

Talk to us about your current IT set-up. Call 01905 758900, email us via hello@integratech.co.uk, or fill out this form to arrange a convenient time for us to call you.

Our IT support packages at a glance:

● Included ● Option ● Not Included

ReActiv ProActiv Managed Partner PayG
Helpdesk Support ● ● ● ● ●
Remote Access support ● ● ● ● ●
Guaranteed SLAs* ● ● ● ● ●
Server Monitoring ● ● ● ● ●
Backup Monitoring ● ● ● ● ●
Antivirus Monitoring ● ● ● ● ●
Network Control Monitoring ● ● ● ● ●
Server Status Reporting* ● ● ● ● ●
Server Preventative Maintenance ● ● ● ● ●
Patch Management ● ● ● ● ●
Exchange DB Management ● ● ● ● ●
SQL DB Management ● ● ● ● ●
Moves and Changes ● ● ● ● ●
Desktop Monitoring* ● ● ● ● ●
Desktop Reporting ● ● ● ● ●
Desktop Control ● ● ● ● ●
Printer Monitoring* ● ● ● ● ●
Onsite Support ● ● ● ● ●
Disaster Recovery ● ● ● ● ●
Email Security ● ● ● ● ●
Offsite (Remote) Backup ● ● ● ● ●
Virus Removal+ ● ● ● ● ●

*See Service and Support Manifest for detailed explanations     +Fair usage policy applies.