Flexible Solutions for Small and Medium-sized Businesses
IT is probably one of the most important things you have to deal with in the day-to-day running of your business, so ensuring your IT systems are functioning predictably optimally, securely and, most of all, reliably is crucial.
At Integratech we fully understand this importance and recognise that your business has a unique requirement. This is why we have developed flexible IT support packages that can be customised to the individual needs of your own particular situation.
Want to talk through your requirements with one of our friendly team? Please call us on 01905 758900, email us via firstname.lastname@example.org, or, arrange a suitable time for us to call you, by filling out this form.
The flexibility of our approach allows us to work with all types of organisations – from those that have no formal in-house IT skills, right through to seamlessly complementing those that have their own onsite support. Whatever the criteria, it is all about a true partnership approach to delivering the best IT services to meet the needs of your business.
Partners not just suppliers
Crucial to this IT partnership is taking the time to understand your organisation and its individual requirements. Then, based on our agreed findings, we will offer you the correct support package to meet your needs. Whatever the solution, you will be safe in the knowledge that it has been based on in-depth, accurate information about your system.
We have developed IT support packages that include some of the most critical elements that a business is likely to want covered. But all of these are highly customisable. To understand a little about what each one includes, please see below. For more in-depth information click through the links. Alternatively if you would like to speak to one of our team, call us on 01905 758900, email us via email@example.com or, arrange a suitable time for us to call you, by filling out this form.
Our ReActive support service provides helpdesk and remote access support backed up with a guaranteed service level agreement.
Our ProActive support service combines regular preventative maintenance with comprehensive real-time monitoring of critical network and desktop devices to ensure their reliability and stability.
Our Managed support service offers total IT support and management at a fixed monthly cost.
Our Partner support service allows us to work seamlessly with your current IT personnel to offer second level helpdesk and first line absence cover.
Our Pay-as-you-go support service allows you to pay for support as and when you need it. There are no monthly fees or call out charges and it is billable by the hour onsite, or in 15-minute blocks for remote support.
What’s included in our support packages?
● Included ● Option ● Not Included
|Remote Access support||●||●||●||●||●|
|Network Control Monitoring||●||●||●||●||●|
|Server Status Reporting*||●||●||●||●||●|
|Server Preventative Maintenance||●||●||●||●||●|
|Exchange DB Management||●||●||●||●||●|
|SQL DB Management||●||●||●||●||●|
|Moves and Changes||●||●||●||●||●|
|Offsite (Remote) Backup||●||●||●||●||●|
*See Service and Support Manifest for detailed explanations +Fair usage policy applies.