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Privacy Policy

Integratech Ltd – Privacy Policy
Last Revised: 25th May 2018

SECTION A

This Privacy Policy describes how we use the personally identifiable information you provide on our sites. We have created this privacy statement to demonstrate our firm commitment to the individual’s right to data protection & privacy. This privacy statement outlines how we handle information that can be used to directly or indirectly identify an individual (“Personal Data”).

When Does this Privacy Statement Apply?

This Privacy Statement applies to Personal Data that you provide to Integratech or which is derived from the data as outlined below.

The Data Controller of www.integratech.co.uk is Integratech Ltd, Unit 1 Shire Business Park, Wainwright Road, Worcester, WR4 9FA. Where a registration form is presented on this website, the data control may vary depending on the actual offering or the purpose of the data collection. Data protection queries should be emailed to privacy@integratech.co.uk

What Personal Data do we collect?

We may collect the following information:
a) Name
b) Contact information including email address & telephone number
c) Demographic information such as address & postcode.
d) Other information that could directly or indirectly identify you

How do we collect Personal Information?

1) Completion of online forms
Our Website & Mobile applications use forms to collect contact information (including the personal data detailed above). This is so that you can place an order, request information and support and make product suggestions. The information we require from you may be indicated on the form as mandatory. It helps us if you provide the other information we ask for but you are under no obligation to do so.

2) By Verbal Enquiry
You call us, visit us or meet with us & offer the information verbally so that we may assist you with your enquiry.

3) Use of Cookies
Cookies are small text files placed on your device while visiting certain sites on the Internet & are used to identify the device you are using. They can only be read by the website that places them on your device. The majority of web browsers accept cookies, but you can usually change the browser settings to restrict or block all cookies if you wish. Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your device or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Please note that if you do not accept cookies, you may not be able to use certain functions and features of our site. For further information please see our Cookie Declaration page.

4) Analytics Providers

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html.

We use the information received from Google Analytics only to improve services on this site. We do not combine the information collected through the use of Google Analytics with any personally identifiable information.

Social Media

If you share any of our social media content, liking us on Facebook, following or tweeting about us on Twitter, liking or following our posts on LinkedIn etc., those social networks will record your actions and may set a cookie for that purpose. However, as is the case for all third-party cookies, we cannot access those cookies, just as any third parties cannot access any cookies we were to set.

We use analytical information gained from social networks, such as post interactions etc. in order to improve our social media output. However, the information we use is not linked to any personally identifiable information.

What does Integratech do with my personal data?

Integratech will process the Personal data provided hereunder only as set out in this Privacy Statement. Further information can be found in sections B & C below. Where the processing of your personal data is based on a statutory permission details are contained in section B below. Where consent is required for the processing of the personal data further information can be found in section C below.

We use the personal information gathered for the following purposes:

a) To deliver the information you request.
b) To enable you to register for events, apply for posts or other marketing activities.
c) To provide you with further information that you may be interested in.
d) To deliver the products or services you have requested from us.

How long will Integratech retain your personal information?

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
  • For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
  • Retention periods in line with legal and regulatory requirements or guidance.

Where will my personal information be processed?

Data supplied to Integratech will be processed within the UK office address as detailed above. Integratech has affiliates and third party service providers within as well as outside of the European Economic Area (the “EEA”). As a consequence, whenever Integratech is using or otherwise processing your Personal Data for the purposes set out in this Privacy Statement, Integratech may transfer your Personal Data to countries outside of the “EEA” including to such countries in which a statutory level of data protection applies that is not comparable to the level of data protection within the EEA. Whenever such a transfer occurs, it is based on the Standard Contractual Clauses in order to provide that your Personal Data is subject to a level of data protection that applies within the EEA.

Integratech may, as required, share data with third party software/hardware & service providers in order to fulfil sales contracts only. Integratech will strive to ensure that these business partners fulfil their own requirements under GDPR regulation & details of each relative provider can be supplied on request. These partners will however need to be contacted directly should any party require update or removal of their data from a third party system.

This website may contain links to websites outside of the EU. Integratech is not responsible for the privacy practices or the content of other company websites. Therefore, we recommend that you carefully read the privacy statements of all sites you visit.

How we secure, store and retain your data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of staff practice & policy & encryption where appropriate.

Data Subject’s Rights

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from 25th May 2018.

  • The right to be informed about the processing of your personal information
  • The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • The right to object to processing of your personal information
  • The right to restrict processing of your personal information
  • The right to have your personal information erased (the “right to be forgotten”)
  • The right to request access to your personal information and to obtain information about how we process it
  • The right to move, copy or transfer your personal information (“data portability”)
  • Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you

You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below.

You can request from Integratech at any time information about which Personal Data Integratech processes about you and the correction or deletion of such Personal Data. Please note, however, that Integratech can delete your Personal Data only if there is no statutory obligation or prevailing right of Integratech to retain it. Kindly note that if you request that Integratech delete your Personal Data, you will not be able to continue to use any Integratech service that requires Integratech’s use of your Personal Data.

If Integratech uses your Personal Data based on consent or to perform a contract with you, you may further request from Integratech a copy of the Personal Data that you have provided. In this case please email privacy@integratech.co.uk and specify the information or processing activities to which your request relates. Integratech will carefully consider your request & discuss how it can best fulfil it.

Please direct any such request to privacy@integratech.co.uk

Requirements to Protect Children’s Privacy

We do not intend for our website or online services to be used by anyone under the age of 16. If you are a parent or guardian and believe we may have collected information about a child, please contact privacy@integratech.co.uk.

SECTION B

Where Integratech uses my Personal Data based on the law

In the following cases, Integratech is permitted to process your Personal Data under the applicable data protection law.

Providing the requested goods & services. If you order goods or service from Integratech, Integratech will use Personal Data that you enter into the order or registration form (usually (a subset of) your name, (email) address, telephone number, company name & address, job title & role and, if payment is to be made to Integratech, bank details only to process your order or to provide the requested goods or services. This may include taking the necessary steps prior to entering into the contract, responding to your related enquiries, and providing you with shipping & billing information and to process or provide customer feedback and support. This may include conversation data that you may trigger via the chat functionality on the Integratech website, contact forms, emails, or telephone. In this Privacy statement “goods & services” includes (access to) Integratech web service, offerings, other content, non-marketing related newsletters, whitepapers, tutorials, training & events.

If you participate in tutorials or trainings provided by Integratech, Integratech may also track your learning progress in order to make this information available to you. Furthermore, we communicate on a regular basis by email with users who subscribe to our services, and we may also communicate by phone to resolve customer complaints or investigate suspicious transactions. We may use your email address to confirm your opening of an account, to send you notice of payments, to send you information about changes to our products & services, and to send notices & other disclosures as required by law. Generally, users cannot opt out of these communications, which are not marketing related but merely required for the relevant business relationship. With regard to the marketing-related types of communication (i.e. emails & phone calls), Integratech will (i) where legally required only provide you with such information after you have opted in and (ii) provide you the opportunity to opt out if you do not want to receive further marketing related types of communication from us. You can opt out of these at any time by emailing unsubscribe@integratech.co.uk

 

SECTION C

Where Integratech uses my Personal Data based on my Consent

In the following cases Integratech will only use your Personal Data as further detailed below after you have granted your prior consent into the relevant processing operations.

News about Integratech products and services. Subject to a retrospective provision and your consent, Integratech may use your name, email & postal address, telephone number, job title and basic information about your employer as well as an interaction profile based on prior interactions with Integratech in order to keep you up to date on the latest product announcements, updates, upgrades, special offers and other information about Integratech products & services (including marketing related newsletters) as well of events of Integratech and in order to display relevant content on Integratech websites. In connection with these marketing related activities, Integratech may provide a hashed user ID to third party operated social networks or other web offerings (such as Twitter, LinkedIn and Facebook, Instagram or Google) where this information is then matched against the social networks data or the web offerings’ own databases in order to display you more relevant information.

You may at any time withdraw a consent granted hereunder by unsubscribing at unsubscribe@integratech.co.uk In the case of withdrawal, Integratech will not process Personal Data subject to this consent any longer unless legally required to do so. In case Integratech is required to retain your Personal Data for legal reasons your Personal Data will be restricted from further processing and only retained for the term required by law. However, any withdrawal has no effect on the past processing of the Personal Data by Integratech up to the point in time of your withdrawal. Furthermore, if your use of an Integratech offering requires your prior consent, Integratech will not be (any longer) able to provide the relevant service offer or event to you after your revocation.

Changes to this privacy notice

We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website – www.integratech.co.uk

Contact Us

If you have any questions, concerns or complaints about our privacy policy, our practices or our services you may contact the office of Data Protection by email at privacy@integratech.co.uk. Alternatively you may contact us in writing – The DPO Department, Integratech Ltd, Unit 1 Shire Business Park, Wainwright Road, Worcester, WR4 9FA. Our ICO Registration number is ZA365443. We will respond to all requests, enquiries or concerns within thirty (30) days.

What areas do we cover?

We offer IT support, IT services and our software solutions in and around West Midlands, Worcestershire, Birmingham, Hereford & Herefordshire, Warwickshire, Coventry, Telford, Shrewsbury & Shropshire, Staffordshire, Cheltenham & Gloucestershire, Oxfordshire, Swindon & Wiltshire, East Midlands, Bristol, Somerset, Cardiff and South Wales.

Why Choose Us?

  • We put our customers first
  • We speak plain English
  • Affordable IT support services
  • SAP Business One ERP Specialists
  • Microsoft Cloud Services Specialists

Address:

1 Shire Business Park,
Wainwright Road,
Worcester,
WR4 9FA

Tel: 01905 758900
Fax: 01905 758901
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