Telephone Systems

Are you considering a new telephone system? If so, where do you start? There is a wide and varied selection to choose from with a myriad of different functions.

These days many people talk about “Integration”? So what is an integrated telephone system and why should you consider one? There are two areas of integration to start with and both can bring benefits.

Firstly there is the integration with your systems at the user level.

Many large companies have been doing this for some time; linking their computer, fax and telephone systems together. The benefits include giving caller information to the person who answers the telephone allowing them to be more professional and efficient. Returning calls can be done at a touch of a button on the computer. When you are busy a caller can be redirected to voice mail and these messages can be set to alert the user in many ways including email. For busy users on the move the system can even be used to read their emails to them.

This approach provides information quickly and has helped remove mundane job tasks, however some organisations want to simplify things still further. They want to give one number for team members to be contacted on, whether they are in the office, on the move or working from home; and they want this to be easy to use and good value. Because of advances in technology all these features, and many more, are now within the financial reach of the smaller business.

The second area of integration is the physical low level integration. Often termed as Voice over IP this uses the same cables and systems that run your computers to run your phone system. It does not necessarily bring extra functionality, but for new sites and organisations spread over multiple sites or countries, it can bring large cost savings through reduced installation costs, reduced call costs and improved flexibility.

The cost of these systems need not be any more than the equivalent conventional system and this is the reason why so many companies are now adopting them

At Integratech our small to medium systems offer 2 to 384 extensions and for the larger companies we have a range of systems available scaling to 36,000 extensions.

Whether you are a small site with a few users or a large, multi site operation, our experienced team of consultants and fully qualified engineers will work with you to select and implement the optimum solution for your business