Re-Active Support

Like all businesses, you depend on your computer network. Have you ever needed to send an important email or access vital information, but the system or data was inaccessible? With the usual support scenario, you would call for help and wait for a technician to be available or dispatched to troubleshoot the problem.  Re-Active Support is different.

 Built on the strength of our suite of tools and our renowned customer service, we respond rapidly to changes in the health of your network and applications, and to your requests for help. Efficient troubleshooting means that we get you up-and-running faster than ever. Our enterprise-class IT support and monitoring capabilities empower us to dramatically reduce the time it takes to diagnose and resolve network problems or failures. This translates into increased employee productivity and cost savings for you.

Do these issues plague your business? 

Management struggles? Need to find a more efficient way to manage your company's network?
Network secure? How confident are you that your network is protected from hackers and cyber crime?
Distracted employees? Do your staff rely on other employees with no IT qualification to deal with IT problems distracting them from their business role? 

Re-Active Support Advantages:

Protection of your IT investment: With ongoing professional maintenance, your most critical network devices will maintain their stability and reliability.
Reduced business impact from IT failures: Combining preventative maintenance and remote support means failures have less impact on your business. Your network behaves in a stable and reliable manner.
A single monthly price for superior network care: No more guessing what IT support will cost. Receive guaranteed predictability of your IT support costs and avoid high emergency fees. One monthly fee covers your support.
 

Features:

Server Configuration Management provides the utmost in security and productivity by designing, deploying and enforcing standardised server configurations.
Network Health and Continuity Assessment determines the overall effectiveness and stability of your network. Identification of Backup Procedures and disaster recovery routines to enable you to determine the correct strategy to secure your data and deliver business continuity should the unthinkable actually happen.

Initial Security Assessment determines if any security issues exist within your network. We then formulate a plan to remedy those issues and stabilise your environment.
Priority Response is given to you. Under this support solution you are entitled to faster response benchmarks and your issues are escalated ahead of non-priority clients.
Telephone Helpdesk Support assists your employees with any technology problems or questions that they have and remotely resolves PC performance issues they may be experiencing