ProActive Support

Not only an IT provider a true partner. We have been working hard to enhance our customer service experience and to improve upon the manner in which we support our customers networks to help them conduct good business. Technology is the number one budget item after human resources, yet it is the least understood. Allow us to use our expertise to help you reduce your maintenance costs and increase the service quality and reliability of your IT infrastructure.

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our ProActiv managed services, we can prevent many network failures from ever happening. By combining regular preventative maintenance and comprehensive real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

This solution is so effective, our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs. At the same time, exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of managing a computer network.

Do these issues plague your business? 

Untimely network failures? Not knowing what will fail and when, and then having to wait for a technician to arrive?
Email failures? Has your email server ever been down when you need to send an important message or document?
IT turnover? Average employment cycle for a junior IT resource is 8 to 12 months. Do you struggle to retain IT staff and what is the cost of replacing them?

ProActive Advantages:

Lets you focus on your business: We are your networking watchdog, enabling you to focus on your core business activities instead of managing a network or its problems.
Reduced network downtime through proactive maintenance: Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter.
A single monthly price for superior network care: No more guessing what IT support will cost. Receive guaranteed predictability of your IT support costs and avoid high emergency fees. One monthly fee covers all support.

Program Features:

24x7 Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.
Monitoring of Your Backup Solution ensures the backup of your important corporate data occurs as scheduled and without error, protecting your organization from data damage or loss.
Firewall Availability Monitoring ensures that your firewall remains connected and functioning, providing the protection you require.
PC Health and Performance Monitoring Option verifies your organization's computers are running in a stable and secure fashion. We monitoring for health, error conditions, and overall performance of PCs.
Antivirus Monitoring and Updates on Servers and Workstations* ensures your antivirus programs are functioning properly and that the latest industry security updates to your systems are being received and installed.
Unlimited Helpdesk Services assist your employees with any technology problems or questions that they have and remotely resolve PC performance issues they may be experiencing.