Partner IT Support: Seamless Support for Your Team
Our Partner IT Support solution is for businesses who already have an internal IT department. Working seamlessly alongside you to provide both second level help desk and first line absence cover via our telephone and remote access services, this service allows your own team to focus on local development and strategy, safe in the knowledge that your business systems are being supported effectively.
We work with busy IT departments to remove the day to day, time consuming tasks such as monitoring backups, anti-virus status and server performance, whilst alerting them to any potential systems failures or risks. This fully tailored facility provides bespoke services to complement your own business – with packages to suit everything from occasional to high end support requirements.
Partner IT Support: Advantages
Increased productivity of internal IT team: With expert support at hand, your internal team can focus on core tasks without having to constantly deal with uncontrollable network issues.
Reduced risk of IT failures: By partnering with us and outsourcing a percentage of your IT requirements, you will effectively have two teams actively working together to ensure your network is running at optimum performance.
Reduced IT costs: You will benefit from tasks being completed in a fast and efficient manner by fully accredited technicians. For one low cost monthly fee you can be safe in the knowledge that you won’t have to pay for costly emergency support.
Partner IT Support: Features
Server performance monitoring ensures your network will always be running at optimum performance and any issues will be rectified as a matter of urgency.
Essential backup monitoring ensures your onsite backups are running as scheduled and free from errors, protecting your business from data loss or corruption.
A secured network perimeter & managed virus protection means data transferred between ourselves and your IT department will be kept safe and free from viruses.
Telephone & remote support offers second line, overflow and holiday/ sickness cover to your existing IT team as and when required.
*Optional tailored support and training is available to larger businesses looking for a more extensive support solution.